Privacy Policy

When you submit an enquiry through our website, contact form, WhatsApp, or phone, we may collect:

• Full Name
• Mobile Number
• Email Address (if provided)
• Service Address
• Appliance Type
• Brand Name
• Description of the issue
• Any additional information you choose to provide

We may also automatically collect certain technical information such as:

• IP Address
• Browser Type
• Device Information
• Pages Visited
• Date and Time of Visit
• Cookies and Analytics Data

The information collected is used solely to:

• Schedule appliance repair appointments
• Contact you regarding your service request
• Provide quotations
• Respond to enquiries
• Improve our customer service
• Improve our website and advertising performance
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

We may use:

• Google Ads
• Google Analytics
• Google Tag Manager
• Google Conversion Tracking

These services may use cookies or similar technologies to understand website traffic, measure advertising effectiveness, and improve user experience. Google may process certain information in accordance with its own privacy policies.

Our website may use cookies to:

• Remember user preferences
• Improve website performance
• Measure advertising effectiveness
• Analyze visitor behaviour

You may disable cookies through your browser settings; however, some website features may not function properly.

We do not sell or rent your personal information. Information may only be shared:

• With technicians for providing the requested repair service
• When required by law
• To protect our legal rights
• With trusted service providers who assist in operating our business under appropriate confidentiality obligations

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your data, no internet transmission or electronic storage method can be guaranteed to be 100% secure.

We retain your information only for as long as necessary to:

• Complete your requested service
• Maintain customer records
• Meet legal and regulatory requirements
• Resolve disputes

After this period, your information is securely deleted or anonymized where appropriate.

You may request to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information (subject to applicable legal requirements)
• Withdraw consent where applicable

To make any request, please contact us using the details below.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Our services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Any changes will be published on this page along with the revised Effective Date.